PTN Travel (“PTN”) is supportive and encourages its affiliated travel advisors to travel and experience the accommodations and destinations that they sell to better sell the destination, accommodations, and to better service their travel clients. Suppliers offer various discounted rates (“FAM rates”) to encourage travel advisors to visit, tour, and stay on their properties or to participate in their tours. These discounted rates are offered through PTN’s relationship and credentials with the suppliers. PTN also encourages travel advisors to attend industry events, including but not limited to workshops, luncheons, conferences, meet and greets, receptions, and in person supplier trainings (collectively “Industry Events”). On occasion, and based on availability, PTN offers opportunities to participate in advisor education familiarization trips, or suppliers offer hosted events or trips (collectively “FAM trips”) that advisors are invited to attend.
PTN has a reputation for being a high-quality luxury agency with high standards for our affiliated advisors. As such we intend on maintaining this reputation with our suppliers, trusted partners, and with the travel community as a whole. As an affiliated advisor with PTN, you are not only representing yourself, but PTN when you travel using our credentials or receive invitations due to your affiliation with PTN. Below you will find our Code of Conduct for travel on FAM trips and Industry Events and for FAM rate bookings.
By agreeing to book any FAM rate, attend and participate in any FAM trip or Industry Event, you are bound by the following code of conduct requirements.
PTN TRAVEL CODE OF CONDUCT
1. Professionalism. Advisors are expected to maintain a professional demeanor at all times while representing PTN, their business, and themselves. To maintain professional demeanor, advisors shall be punctual by arriving early or on time for all scheduled activities, events, and meetings. Advisors agree to refrain from using, checking, and texting from their phones or devices during meetings and presentations out of respect for those who are presenting.
2. Dress Code. Advisors shall always dress appropriately by following the dress code for the supplier(s) and ensuring appropriate attire for any activities provided for in the itinerary. No overly casual or sloppy attire is permitted. Advisors attending FAM trips or Industry Events shall always assume smart business casual attire unless specifically stated otherwise.
3. Engagement. Advisors must attend, participate in, and fully engage in all activities, trainings, presentations, and events whether written in an agenda or communicated directly to the advisor or group for all FAM trips and Industry Events. It is expected that the advisor will be fully present during any tour or presentation by actively participating in the conversation or training, documenting, and taking notes where necessary.
4. Respect. Everyone shall be treated with respect at all times. Advisors shall refrain from engaging in gossip, and negative talk about any other advisor, agency, supplier, local, or individual. Advisors shall respect the destination's local customs, traditions, and cultures by being polite and following the guidelines laid out by the destination, or supplier.
5. Communication & Social Media. Advisors shall promptly and thoroughly respond to any communications from hosts or event organizers and submit any required forms or feedback requests. Advisors shall capture, prepare, create, and share experiences on social media about the destination and supplier(s) responsibly, ensuring accurate and positive representation of the destination or event and with the proper hashtags indicated by the supplier(s) or host(s).
6. Safety & Compliance. Advisors have reviewed all safety warnings and destination requirements including all applicable local laws and regulations prior to agreeing to participate in any FAM trip or Industry Event, or by booking a FAM rate. Advisors are to comply with all local laws and regulations and follow all safety guidelines and instructions provided by the suppliers and hosts. Advisors shall always stay aware of their surroundings, report safety concerns immediately, and take all necessary health precautions before, during, and after travel.
Advisors are never required to participate in FAM trips or Industry Events, or to travel on FAM rates, and as such, advisors who willingly agree to attend, understand, and accept all risks associated with any form of travel, including travel on FAM rates, on FAM trips and to Industry Events. Advisors understand and agree that travel and participation on a FAM trip or Industry Event may result in injury, infection, illness, or death and Advisor accepts and assumes full responsibility for any and all of such risks. Advisor, and its heirs and legal representatives shall hold harmless and fully release PTN and its representatives from any and all claims associated with any travel, particularly travel for a FAM trip, FAM rate, or Industry Event including any claims for third-party negligence or negligence of PTN and its representatives.
7. Alcohol & Drug Use. Advisors shall keep all alcohol use and consumption at a minimum at all times during any FAM trip or Industry Event. Inebriation of any kind is never acceptable. Drug use is not permitted at any time. Advisors are aware that some drugs legally accepted in the United States are not considered legal in certain destinations and therefore advisors are aware of the local laws and consequences for such drug use prior to travel.
8. Guests & Upgrades. Advisors are aware and agree that guests are not permitted to attend or accompany them as a companion or guest unless expressly stated otherwise in the FAM trip offer to participate or as expressly permitted for the Industry Event. Rooms are not to be shared with any other individual not assigned to the room. Advisors are not to request room upgrades for any FAM trip or Industry Event unless there is an obvious problem or accessibility concern with your accommodation that necessitates a change of room or upgrade.
9. Collaboration. Advisors shall collaborate with fellow advisors and hosts, offer support, ask appropriate questions at appropriate times, and build a network of professional relationships while attending FAM trips or Industry Events.
10. Non-Solicitation. Advisors shall not recruit others to join their business, join PTN, or to work for advisors in any capacity while enroute to or from, or while in attendance at a FAM trip or Industry Event. Likewise, advisors shall not solicit clients, passengers, participants, guests, or other travelers to become an advisor, or to book travel with you or PTN as a client while traveling on a FAM rate or attending a FAM trip or Industry Event. Other forms of solicitation that shall not be permitted include the use of clothing, bags, doors, props, or gifts advertising you, your agency, or PTN while on-site using a FAM rate or on-site, or in attendance for a FAM trip or Industry Event unless expressly authorized in writing by PTN and/or the supplier(s) or host(s).
11. Non-Disparagement. Advisors agree not to engage in any form of conduct or make any statements or representations, whether in writing or orally, that disparage or otherwise impair the reputation, goodwill, or commercial interests of PTN, the supplier, host, or another advisor.
12. Financial Responsibility. Advisors are fully responsible for all expenses incurred for travel on a FAM rate, on a FAM trip or in attending an Industry Event. PTN shall not be responsible for reimbursing or covering any costs or expenses unless expressly agreed to in advance and in writing, signed by an authorized PTN representative.
Advisor’s failure to comply with the PTN Code of Conduct may result in PTN barring Advisor from participating in any future FAM trips or Industry Events using PTN’s credentials. Conduct that seriously damages the reputation, goodwill, or credibility of PTN shall result in Advisor’s immediate termination.
I understand and agree to comply with the Code of Conduct terms set forth above.
